I believe that help systems, when designed appropriately, serve their purpose and benefit users. However, these help systems would be essentially useless if websites were designed in a more obvious manner. We shouldn't HAVE to be using help systems to navigate websites; but, if we truly can't figure out how to use certain aspects of a website, it's a good thing that help systems exist. Honestly, designers shouldn't be using help systems as an excuse for having a poorly designed, or too complicated of a designed website, because forcing users to use the help system takes away from the natural experience of using the website. Using a website should be something that is easy and almost intuitive, not something complex and frustrating like motorcycle maintenance.
Also, when developing our personas for project 5, I believe that we should be focusing on a younger audience, more specifically, male children between the ages of 12-17. This target group makes up a great deal of the fan base of superhero-related entertainment, and focusing on them would most likely give us the best approach to our design.
I agree that if something is designed well enough they may not need a help section but there are some people who actually want to read the instructions first, which is almost never the case but I feel as though it's a good fail safe if nothing else. Also Motorcycle Maintenance is a calming experience.
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