Week 09 blog post
I believe online tutorials or help systems are vital to a product. There are many reasons for this. The first one is that no matter how simple a design is, there will always be someone that does not know how to use the design. This videos or tutorials will be used to provide detailed instructions as how to use the product. Many companies do this already. For example, even though the iPhone is simple to use, there are still instructions as to how to use certain features on Apple's website. Furthermore, they even have a support forum, where users can ask other users and technical support employees for help. Having a support forum can also reveal potential updates or ways to make the product even better. People go on these sites to speak how they feel. It is like doing a usability test on many people! The amount of value that comes from having a help website or some online instruction is unmeasurable because there is no limit to what the users can gain out of it.
Developing personas for project #5 have not been simple. This is because I feel like the superhero is much different than the average person. I know we are not supposed to design something for the superhero only, but it is tough to develop personas when the people who will be using this product are so unlike each other.
I agree that there will always be a group of people who don't understand how to use something no matter how simple you make the design. Everyone interprets data a bit differently, so what works for one person may not work for another. That makes it necessary to have tutorials so everybody is on the same page.
ReplyDeleteI agree that help systems are crucial because as hard as a designer might try, creating a perfectly obvious design is impossible. I think figuring out how to limit the need for help systems is important though and that designers should not rely on them for walking a user through an application.
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