Chapter 3 of Designing the Obvious may appear to be contradicting what we've been saying about users and paying attention to user needs. Is the user always correct? Should the designer always provide new features because one or more users ask for them? Is there a larger "user-centered" focus that Hoekman advocates? Address these questions in your own words. There are many good ways to address these questions.
Then think about Project #2. In this context, what does Hoekman mean by a situation-centric approach to research? What method could you have used for your project? Describe what you might have done.
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