For this week, we turn to Chapter 5, "Support the User's Mental Models."
As you think about your work on project #3, what is the user's mental model with respect to the feature in YouTube you are redesigning / designing?
How might this mental model contrast with the implementation model of the programmers? (Don't get too involved with this one.)
Also, since I'm posting this late, your answer won't be due until Wednesday evening at 11:59 PM (after the exam).
I'm sorry, did you mean chapter 4? That's the chapter titled "Support the User's Mental Model".
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